General Sales and Conditions

These conditions apply to all distance sales of products on the website or by direct sales with our commercial dept.


The website is owned by Infordata sistemi Srl, with registered office at Strada per Vienna 55/1 – 34151 Trieste, Italy, VAT: 00933570327.


Phone: +39 040-367189



Anyone can make purchases on Purchases can be made on our website both as a private consumer and as a professional with a VAT number (hereinafter CLIENT).

A private consumer is considered a natural person who purchases a product for purposes unrelated to their business activity. In this case, they benefit from the rights recognized by the Consumer Code (Italian Legislative Decree 206/05).

A professional is considered someone who makes a purchase as a legal person (such as a company) or as a natural person making the purchase in the course of their professional activity. In this case, all the favorable conditions reserved for the consumer (such as the right of withdrawal) do not apply.


The CLIENT intending to make a purchase must register to create an account. The contract is concluded when the order is received by the server of Infordata Sistemi Srl. Once the order is registered, a confirmation email will be sent to the email address provided during registration, containing an order number to be used for communication and immediate identification of the purchase.

The above methods do not apply to contracts concluded by telephone or email exchange. In these cases, the contract is concluded at the time of the meeting between the purchase offer (order) and our acceptance (order confirmation).


Subject to the right of withdrawal for the private buyer in the case of an out-of-stock product, the CLIENT will be immediately notified by email with the following alternatives:

  • In case of product restocking, the CLIENT can decide whether to accept a new delivery date;
  • Alternatively, the CLIENT may modify the order and purchase another item. If payment has already been made and the new product has a higher price, the difference will be requested. If, on the other hand, the product has a lower price, the difference will be refunded;
  • In any case, the CLIENT may decide to terminate the contract and, if already paid, be fully refunded. Refunds will be made using the same payment method used for the purchase and will occur within a maximum of 15 working days.

In the case of a multi-item order, i.e., one that includes multiple products, the unavailability of certain items in a multiple order does not invalidate the sale of available goods. Only if the unavailable goods are clearly ancillary to the others in the multiple order can the latter be canceled in its entirety.

If the CLIENT requests partial delivery of the ordered goods, any additional shipping costs will be borne by the CLIENT.


All orders transmitted, in any form, to Infordata Sistemi Srl imply acceptance of these general sales conditions, excluding the application of particular purchase conditions, practiced from time to time, to the CLIENT.

Orders can be paid via electronic payments available on the website or by bank transfer upon order acceptance. The execution of orders will be strictly related to the date on which Infordata Sistemi Srl can verify and approve the availability of credit.

Bank Transfer details for Infordata Sistemi Srl:

BANK: Intesa Sanpaolo S.p.A., Piazza della Repubblica n. 1, Trieste, Italy

ABI: M03069

CAB: 02233

c/c: 100000017057

IBAN: IT49 M030 6902 2331 0000 0017 057



Shipments can be made either with Freight Collect (cost borne by the CLIENT) or with Freight Prepaid (cost charged on the invoice). The goods always travel on behalf and at the risk of the CLIENT unless otherwise specified on the Order Confirmation. Any transportation cost is specified on the Order Confirmation. Any insurance is at the expense of the CLIENT.

The shipment of ready-to-ship warehouse goods takes place within 2 days from the acceptance of the order. Delivery times for other goods or services are indicated on the Order Confirmation.


If the ordered products are to be delivered abroad, payments for charges such as customs duties and import taxes may be required by the customs of the destination country.

These additional costs are the exclusive responsibility of the CLIENT.


Infordata Sistemi Srl, except in cases of willful misconduct or gross negligence, will not be liable for any direct or indirect damage or loss resulting from delayed, failed, or incorrect delivery of the product; the buyer will only be entitled to a refund of the amount paid.


Delivery terms are expressed in working days, excluding holidays and any company closures for communicated collective holidays. Infordata Sistemi Srl will make every effort to deliver the ordered products and/or provide the ordered services on the date indicated in the Order Confirmation but cannot undertake a binding commitment to respect that date. Any delays in deliveries cannot give rise to claims for damages or rejection of the goods by the CLIENT. Infordata Sistemi Srl reserves the right to partially or completely terminate the contract, without recognizing damages, if, due to force majeure, it is unable to deliver within the specified period.


Products may undergo technical and/or aesthetic modifications due to force majeure or contingent production needs. The technical information is based exclusively on official data published by the manufacturers, who reserve the right to modify technical and dimensional information in accordance with changes/improvements made to the products.


All prices are to be understood excluding VAT and Free Carrier at the premises of Infordata Sistemi s.r.l., unless otherwise specified on the Order Confirmation. Infordata Sistemi Srl reserves the right to change prices without notice. Price changes will not be applied to orders already accepted by Infordata Sistemi Srl through the sending of the Order Confirmation. Conversely, prices published on our e-commerce sites may be incorrect in the event of computer malfunctions. We reserve the right to correct the prices of web orders within 48 hours.


Installation is not included in the price unless expressly mentioned in the Order Confirmation.


Sales by Infordata Sistemi Srl are managed with a retention of title clause, whereby the acquisition of ownership is subject to a suspensive condition, consisting of fully paying the amount. Therefore, until the invoices are fully paid, the materials are considered the property of Infordata Sistemi Srl under Article 1523 of the Italian Civil Code. In the event that the CLIENT delays payments beyond 30 (thirty) days from the due date specified on the Order Confirmation, Infordata Sistemi Srl may request the total return of the goods within 15 days from the request sent to the CLIENT.


Upon physical receipt of the goods, the CLIENT is required to verify the integrity of the packages and the conformity of the goods delivered. Any shipping errors or lack of materials must be reported by written document, within 10 (ten) days to Infordata Sistemi Srl, quoting the Delivery Document (DD) number and/or the invoice number.Always within 10 (ten) days of delivery of the goods, under penalty of forfeiture, the CLIENT is required to report to Infordata Sistemi Srl, by means of a written document, any discrepancies in the goods received with respect to the contractual agreements. Otherwise the product will be considered delivered and accepted.


Infordata Sistemi s.r.l. guarantees for 12 (twelve) months from the invoice date, unless otherwise specified in the Warranty sheet included with the delivered product, that the products supplied are free from manufacturing defects provided that they are used correctly and are adequately stored. Parts subject to wear and consumables are excluded from the warranty. This warranty is applicable only to Infordata Sistemi Srl customers. If the product fails during the warranty period due to a material or manufacturing defect, it will be repaired or replaced at the sole discretion of Infordata Sistemi Srl. This warranty does not cover damage caused by: neglect, incorrect installation, repairs and maintenance or improper alterations carried out by unauthorized personnel; unauthorized modifications; improper use that does not comply with the warnings and indications given in the instruction or installation manual; normal wear or tear; damage caused by accidents or acts of God including fire, water, lightning or other atmospheric agents; damage caused by overvoltages and overcurrents, insufficient or irregular power supply; any other cause not mentioned which is not linked to a material or production defect. Furthermore, this warranty does not cover: damage occurring during storage at the point of sale or suffered by the product during transport; loss of customer-stored information, loss of time, damage to software, loss of business profits, or other business harm resulting from use of the product; losses covered by the CUSTOMER’s insurance; shipping costs and other expenses incurred; accidents and other indirect damages not listed. Furthermore, Infordata Sistemi Srl declines all responsibility for any damage that may, directly or indirectly, arise to people, things or animals as a result of failure to observe the prescribed instructions.Any product returns must be previously agreed and authorized with the R.M.A. procedure. (Return Material Authorization). Products returned to our warehouse without R.M.A. authorization they will be refused and returned to the sender at his expense.Materials returned due to incompatibility (not subject to our product) or for repairs under warranty, but found to be working, will be subject to a flat rate charge of €30.00 (thirty) for management costs.The products must be returned in their original packaging and with adequate external packaging. Complaints are not accepted after 8 (eight) days from receipt of the goods, the goods sent by the CUSTOMER always travel at his own risk.


Credits for returned goods will be made at the list price in force on the return date.
All returns will be accepted carriage paid only. We do not accept returns for incorrect purchases after 8 (eight) days. from receipt of the goods. We do not accept returns of goods on offer or when stocks last. Goods returned for credit that are found to be incomplete (e.g. damaged/scratched product, missing manual and accessories, labels on products or packaging, damaged boxes) will be returned to the customer freight collect, or in the case of credit the goods will be depreciated at the discretion of the Infordata Sistemi Srl.


In the event of deferred payment, in the event of non-payment, even of just one instalment, by the established deadline, the CUSTOMER will lose the benefit of the term pursuant to and for the purposes of the art. 1186 of the Italian Civil Code and, consequently, all sums due will become immediately due, even those not yet overdue. In case of non-payment, on the established deadline, interest will be due from the day following the expiry of the first unpaid installment until the date of actual remittance of the amount due, unless otherwise agreed by the parties, at the rate established by Italian Legislative Decree no. 231 of 09.10.2002. In the event of non-payment, even of a single instalment, Infordata Sistemi Srl has the right to suspend any further supplies and to terminate contracts which have not been executed, without prejudice to the right to obtain immediate payment of those already processed and compensation for damage resulting from the interruption of supplies.


Any and all expenses, including registration and transcription costs, which may be necessary to enforce the ownership of Infordata Sistemi s.r.l. towards anyone, will be borne by the CLIENT.


Orders are irrevocable and bind the customer immediately, without prejudice to Infordata Sistemi Srl’s right to authorize any revocations. In this case or in the event that the CUSTOMER refuses to collect the commissioned goods, the latter will lose any advance sum and will also have to pay Infordata Sistemi Srl, as a penalty, a sum equal to 10% of the agreed price, in addition to any transport costs for shipping and returns.


The contract is governed by Italian law. The Court of Trieste will have exclusive jurisdiction over any dispute arising out of or in connection with the contract.

Any disputes that may arise in relation to the contract will not authorize the suspension of the agreed payments.